Complaints Management Solution
Supportworks Complaints Management software is designed to record and track customer complaints from notification to resolution. Using workflow to guide the user, Supportworks Complaints Management ensures that the correct process is followed by the operator, ensuring that the customer gets an immediate response, in writing where required and notifies the appropriate people within the organisation about the complaint that has been registered.
Solution Features
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Records and tracks all customer complaints and
provides the customer with a unique complaint ID ensuring the
complainant feels comfortable that they have been listened
to.
Enables the automatic creation of email messages
or letter at the point of registering the complaint and during the
complaint handling process, keeping the customer fully informed of
the progress of their complaint.
Using Workflow and Service Level Agreements, each
complaint is automatically monitored by the system to make sure the
complaint is being handled in a timely manner.
Can be used in conjunction with the Customer or
Consumer support solutions.
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The screen shot below shows an example of a complaints management solution.
Click on the image to see full-size view.
