Additional Information
Related documents
Brochure (pdf)
Supportworks ESP - An integrated support platform for the
enterprise
Product sheet
(pdf)
Supportworks Integration Connectors Overview
Product sheet (pdf)Success stories
Related news
- NorMAN Out of Hours Helpline provides 24/7 IT support for 20 universities with Hornbill's Supportworks
- Hornbill Wins IT Service & Support Technology Supplier of the Year at the SDI Excellence Awards 2008
- London Metropolitan University Reduces IT Asset Costs By Over 40% And Improves IT Service Delivery with Hornbill's Supportworks
- Halfords Choose Hornbill's Supportworks for Integrated IT, Customer and Business Support Applications
- Midas Group's IT Department Provides Gold Service Using Hornbill Supportworks
- Hornbill Announces Out-Of-The-Box Integration with Centennial Discovery
- Sharp Cut Customer Support Response Times Dramatically With Hornbill's Supportworks
Product Review
(pdf)
Product sheet
(pdf)
White Paper
(pdf)Managing and optimising resource utilisation
Supportworks ESP includes complete scheduling and calendaring functionality that provides personal and shared calendars, multiple time zone support, resource scheduling enabling time management of both people and facilities, customer call-back scheduling, resource blocking and resource availability based call and trouble ticket assignment.
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Read about Hornbill's IT Help Desk & Support software and ITIL-compatible IT Service Management solution.
