Enterprise Support Platform

The Supportworks ESP Application Framework is a comprehensive foundation upon which all of Hornbill's Service Management and Business Process Automation solutions are built. Supportworks ESP has been specially designed to enable the rapid creation and deployment of a diverse range of solutions giving your organisation the most cost-effective way to automate your service related business processes. The diagram below illustrates the many components that make up the framework.

Supportworks Architecture

Read about Hornbill's IT Help Desk & Support software and ITIL-compatible IT Service Management solution.