Hornbill is pleased to announce that Angela Wint, IT Customer Support Services Manager at the London Borough of Merton, has been announced as one of three individuals shortlisted in the itSMF UK IT Service Management Champion Award.

The prestigious itSMF UK IT Service Management Awards recognise outstanding achievement and significant contribution to the world of IT Service Management, showcasing the people and organisations that are at the forefront of the industry.  The winner will be announced at a gala awards dinner on Monday 7 November 2011.

The nomination was based on the recent completion of a successful IT Service Management project, using Hornbill's Supportworks.  In three short months, London Borough of Merton achieved significant user adoption of Self Service, leading to a 20% reduction in call volume to the service desk, centralisation of 2,400 desktops and over 100 systems. With ambitious objectives, the organisation managed to deliver a vastly improved service within incredibly tight deadlines.

Angela Wint said: "Being told that I was a finalist was breath taking.  I still feel very overwhelmed at being shortlisted - to be in the final three for the IT Service Management Champion Award is an accolade in itself.  The achievement is testament to the hard work of my team who have been paramount in the successes we have achieved over the last 12 months.  I am nervously excited as the awards evening approaches, but whatever the outcome, we feel we have a lot to celebrate in being recognised for our achievements."

Hornbill wishes Angela and London Borough of Merton the best of luck.

For more information about London Borough of Merton's Supportworks project, read the case study here.

To find out more about itSMF UK, visit the website.