Taylor Wessing collected the award at a Black Tie gala dinner hosted by Legalease, the publisher of Legal Business magazine. The team of just seven people provide round the clock support to over 600 staff and partners across offices in London, Cambridge and Brussels for all departments of the business including Intellectual Property, Finance & Projects, Corporate Finance, Real Estate, Litigation, Private Clients and Disputes & Resolutions. The Helpdesk has successfully rolled out a new Document Management System company-wide, handling all pre-installation queries and daily support calls as the departments migrated to the new system. In addition the team has been responsible for the rollout of 40 new wireless dictation devices and the replacement of over 300 BlackBerrys which involved the smooth transition to a new service provider.

The Helpdesk has also been actively involved in supporting further organisational changes, such as several office moves and the installation of a new telephone system.

To support its role, the Helpdesk uses Hornbill’s Supportworks to manage and track all support calls. Since implementing the system in July 2005 the Helpdesk has significantly improved its customer service, doubling the number of calls logged to over 2,000 per month.

Gerry Sweeney, Managing Director at Hornbill Systems said, “At Hornbill Systems we are all delighted to hear that Taylor Wessing has won Helpdesk Team of the Year at the Legal Technology Awards and I would like to extend my warmest congratulations to Maxine Hinds and her team. They have all worked very hard supporting the business and deserve this accolade. These kind of awards demonstrate just how crucial effective IT is in today’s business world, what a huge difference excellent IT Support can make, and just how important it is to be able to handle calls to a helpdesk efficiently.”