Hornbill and FastPassCorp announce OEM Partner agreement

April 21st, 2010 -- Automation of password resets brings efficiency benefits to Supportworks users

FastPassCorp A/S, a global supplier of IT automation and self-service productivity solutions and Hornbill Systems Ltd., a global supplier of Service Management software have today announced a technology partnership.

The partnership gives Hornbill customers access to the FastPass leading edge technology for enterprise password self-service. There is huge potential in the marketplace today for self-service solutions and password self-service is a logical area of focus.

Forgotten passwords rank highly as one of the most frequent calls to the IT service desk. The FastPass enterprise password self-service enables end-users to swiftly and securely overcome a forgotten password situation and continue their daily work.

Jesper Østergaard, Founder of FastPassCorp commented, "FastPassCorp's worldwide customers have realized significant cost savings and productivity gains by partnering with us and adopting our enterprise self-service solutions. We are proud that Hornbill has chosen FastPass and feel confident that the joint solution will bring significant growth to both companies, but most of all, customers will reap the benefit of a solution that leverages two best–of-breed technologies".

Hornbill's Supportworks IT Service Management software provides the optimum combination of business process automation, functionality and flexibility, delivering a comprehensive ITIL-compatible solution that satisfies most IT service management requirements out of the box. Supportworks' integration with FastPass results in seamless management of forgotten password calls, their logging and resolution, without the intervention of service desk staff.

Gerry Sweeney, Hornbill CEO, commented "Automation of password resetting is a valuable addition to Supportworks' capabilities. Hornbill strives endlessly to improve the experience for its customers and our partnership with FastPass provides a simple solution that reduces the burden on the service desk and boosts end-user productivity. We’re delighted to be offering this enhancement to our customers."

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NOTES TO EDITORS
About FastPassCorp
FastPassCorp is a global provider of self-service password reset solutions for Active Directory and beyond. FastPassCorp is headquartered in the greater Copenhagen area, Denmark. FastPassCorp A/S is listed on First North, NASDAQ OMX Copenhagen Stock Exchange [FASTPC].
High profile customers include Logica, City of Gothenburg, Asker Municipality, G4S, Carlsberg, Copenhagen Airport, Borealis Group, Tulsa Public Schools and Sonoco.
For more information about FastPass solutions please visit
www.fastpasscorp.com

For company and editorial information please contact:
Jesper Østergaard
FastPassCorp A/S
e-mail: jo@fastpasscorp.com
Tel: +45 2887 9797

About Hornbill

Hornbill develops and markets Supportworks: platform technology and applications for IT Service Management and business helpdesks. Supportworks' service desk software is designed for rapid deployment within any IT or business support environment, including ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Customer Service & Support, Human Resources and Facilities Management with the flexibility to build additional service desks at minimal extra cost.

Customers including Atos Origin, Toyota Motorsport, Buckinghamshire Hospitals NHS Trust, Kent County Council, Greggs, London School of Economics, Natural History Museum, Knight Frank, Comet, The National Archives, and Camelot benefit from Hornbill's unique 'Human Touch' approach to Service Management.

Hornbill was founded in 1995 and has offices in London, UK and Dallas, Texas. For more information about Hornbill's solutions please visit www.hornbill.com

Public Relations Contacts

Hornbill Service Management Limited
Catherine Staite
T. +44 (0) 208 582 8229
E. catherine.staite@hornbill.com
Spark Communications
Satyen Dayal
T. +44 (0) 20 7436 0420
E. satyen@sparkcomms.co.uk