Until now, the assertion that ITIL provides
quality and best practice has never been scientifically
tested.
Commissioned by Hornbill Systems and The Help Desk Institute and
authored by Noel Bruton, a globally respected expert on IT services
management and author of 'How to Manage the IT Helpdesk' and
'Managing the IT Services Process', the ITIL Experience provides
invaluable insight into the experiences of organisations that have
adopted ITIL best practice.
Does ITIL deliver on its claims? Is it worth the effort and
investment? If your company were to adopt ITIL tomorrow, would you
be striding towards a bright new dawn of operational and service
excellence, or leaning over the edge of a bottomless pit of
unjustifiable costs, procedural disruption and shattered
expectations?
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Download the ITIL Experience Whitepaper
May 28th, 2004 -- Commissioned by Hornbill Systems and The Help Desk Institute and authored by Noel Bruton, a globally respected expert on IT services management and author of 'How to Manage the IT Helpdesk' and 'Managing the IT Services Process', the ITIL Experience provides invaluable insight into the experiences of organisations that have adopted ITIL best practice.
About Hornbill
Hornbill develops and markets Supportworks: platform technology and applications for IT Service Management and business helpdesks. Supportworks' service desk software is designed for rapid deployment within any IT or business support environment, including ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Customer Service & Support, Human Resources and Facilities Management with the flexibility to build additional service desks at minimal extra cost.
Customers including Atos Origin, Toyota Motorsport, Buckinghamshire Hospitals NHS Trust, Kent County Council, Greggs, London School of Economics, Natural History Museum, Knight Frank, Comet, The National Archives, and Camelot benefit from Hornbill's unique 'Human Touch' approach to Service Management.
Hornbill was founded in 1995 and has offices in London, UK and Dallas, Texas. For more information about Hornbill's solutions please visit www.hornbill.com
Public Relations Contacts
Hornbill Service Management Limited
Catherine Staite
T. +44 (0) 208 582 8229
E. catherine.staite@hornbill.com
Catherine Staite
T. +44 (0) 208 582 8229
E. catherine.staite@hornbill.com
