In line with the overall theme of this year’s event Hornbill will be running practical presentations on its fast-track Configuration Management tools, demonstrating how Supportworks can provide the ideal platform for a pragmatic approach to service management. Hornbill will be show how users can view, browse, drill-down and modify the contents of the Configuration Management Database (CMDB), a complex inter-relational structure used for ITSM in accordance with ITIL best practice. Hornbill will show how the VCM provides an easy-to-understand view of the data and provides the capability to model simulated CI failures and outages, allowing visual interactive impact analysis and change management process.

A key enhancement in Supportworks is the new fast-start workflow module which can be used by anyone with average IT skills to convert business processes into a series of workflows. The workflow module enables users to simply select the steps they want to build the process, set time outs and notifications, all at the click of a button. This new functionality will enable users to more easily design their support procedures to meet their business requirements. For users that need an in depth configuration or have specialist workflow process requirements, the Visual Process Management Engine is also available.

In addition, Hornbill will be running a number of interactive ‘Ask the Expert’ sessions on the stand. The 15 minute slots will be taking place on the hour throughout the duration of the show. Everyone attending a presentation will have the chance to win a TomTom sat nav system. A draw will be held at the end of each session.

Attendees also have a second chance of winning a sat nav device through the official Helpdesk & IT Support Show prize draw. All visitors registering in advance for the show will be entered into a draw to win one of 10 TomToms. Attendees can check their tickets against the winning numbers at the Hornbill stand.

The results from the latest HDI survey will also be published in a whitepaper and available at the Helpdesk & IT Support Show from the Hornbill stand. The whitepaper entitled ‘Configuration Management - The Facts’ will be debated and discussed by industry experts, including Hornbill’s Sales Director Patrick Bolger.

Patrick will also be joining the panel at the Breakfast Briefing session on the ‘What lies ahead for IT Support’. The results of the HDI’s research will be presented and then the floor will then be open for what should be a lively panel debate. Patrick will also be sitting on the panel for a weakest link style quiz ‘In Time I’ll Learn = the ‘great’ ITIL panel shoot out!’. Hornbill will also be offering practical advice in a seminar session to help IT create an environment to promote the adoption of Best Practice Service Management.

Gerry Sweeney, Managing Director of Hornbill commented, “Hornbill is pleased once again to be demonstrating our commitment to the Helpdesk Industry by being a Platinum Sponsor of the HDI Conference and Survey, exhibiting at HITSS, and participating in the educational seminar sessions. We believe that in order for IT departments to deliver the best possible service to their organisation they need to introduce business alignment practices. On the Hornbill stand we will be showing how organisations can harness technology to provide a better service to the business without busting the budget.”