Hornbill used the Conference as a platform to announce its new Customer Satisfaction Charter to which every member of staff has signed up. The Charter underlines Hornbill’s commitment to providing the best customer service within the industry and to become the service management industry’s solution provider of choice.

The one-day conference, which included a range of speakers from both the User community and Hornbill, was attended by over 80 delegates representing some 56 organisations, some of whom had travelled from as far away as Italy and Texas, USA. 98% of the delegates felt that the conference, which was held at the offices of top 15 law firm Wragge & Co, was a day well worth attending. As well as the packed programme of presentations which included customer case studies, product demonstrations, technology showcases, and open forum question and answer sessions, there were break out sessions for customers in the Public and Education sectors and one-to-one consultancy sessions. Delegates commented that the one-to-one sessions were particularly useful.

Jon Stephenson, Chair of the Hornbill User Group commented, “We are delighted both with the level of attendance at this conference and the high quality of the feedback received. Virtually everyone felt the day was well spent, and 80% of delegates said that the day exceeded their expectations. We are excited about the prospect of making the Hornbill User Group an independent organisation. The fact that the conference was so well attended shows that we really will be representing the majority of the user base.”

Gerry Sweeney, Managing Director at Hornbill Systems, commented, “As a leading supplier of customer service software solutions designed to help our customers provide first class service, it is imperative for Hornbill to practice what it preaches. At our Operation 545 meeting held earlier this year, all members of staff signed up to the Hornbill Customer Satisfaction Charter.”

Mr Sweeney continued, “An independent Hornbill User Group is a mark of just how far Hornbill has come since we since started the business just ten years ago. The product range has grown steadily in breadth of functionality and robustness during that time to the point we are at today where it is suitable for the largest of corporations, supporting a whole host of applications and both internal and external customers. Our customer base has grown sufficiently to support an independent user group and the additional commitment and administration that an independent organisation requires. The fact that customers have travelled from overseas to attend the conference is testament to our growing international presence.”