Sharp Electronics, a leading supplier of home electronics, already accesses QuickAddress technology within Supportworks for improved customer management. Calls handled by support staff at Sharp Electronics take half the time they used to, due to integration with QAS as well as other systems. From just a postcode, a customer’s or company’s full address is quickly captured and validated by QuickAddress, and automatically imported into Supportworks.

Gerry Sweeney, Managing Director of Hornbill comments: “As the public becomes ever more ‘service aware’, organisations are looking to implement Service Level Agreements (SLAs) and measure effectiveness within the customer service environment. QuickAddress not only ensures data integrity but helps to streamline and improve customer service. It ensures that addresses are captured correctly and enables customer support staff to concentrate on helping the customer, rather than getting bogged down in administrative procedures."

Together with QAS, Hornbill can now deliver faster response times, improving customer service and perception. Data quality is also improved as contact information is collected accurately, and stored in a consistent format within Supportworks.

John Sharman, sales director at QAS, comments: “The integration of QuickAddress into Supportworks enables organisations to capture customer information more accurately, ensuring that organisations are getting the most out of their applications. We are delighted to be partnering with Hornbill Systems and are committed to working on joint initiatives that promote the importance of data integrity.”

The integration, which is fully accredited by QAS, will support Hornbill’s business-to-business and business-to-consumer support solutions. This covers all regions currently supported by QAS including most of western European, Australia, New Zealand, Singapore and North America. Attaining QAS Accreditation ensures that maximum QuickAddress functionality is achieved and the integration is of the highest standard.

About QAS
QAS is the UK's market leading supplier of address management solutions. Our QuickAddress range of software helps organisations capture accurate address data and conserve integrity over time. The flexibility of QuickAddress means it can be tailored to suit any industry specific requirements and business processes.

QuickAddress brings tangible business benefits to organisations by enhancing and maintaining their most important asset - their databases. Any company that holds data on customers, suppliers, employees or distribution networks will benefit from the efficiency gains and cost savings achieved with QuickAddress.

Based on data secured from national postal authorities and other leading data sources, QuickAddress captures, cleans and maintains name and address records. The true potential of this data can then be enhanced by the addition of information from over 60 datasets.

Award winning solutions from QAS are a result of a 14-year investment in technology development to ensure QuickAddress delivers the highest level of functionality and service support. QuickAddress supports more than 9,000 customers worldwide across all industry sectors. QAS is a wholly owned subsidiary of Experian®, the global information solutions company. Visit us on the web at: www.qas.com

Editors Contact
Rebecca Hennessy
QAS
Tel: 0207 8195580
Email: Rebecca.Hennessy@qas.com