This means that many of our customer facing staff are ITIL qualified including all pre and post-sales consultants, trainers and lead application developers.

The ITIL foundation course provides an introduction to IT Service Management and covers the importance of IT Service Management to business and how it can help to reduce costs, improve quality, maximise ROI, and align IT services with business practices more closely. The course also covers the components of IT Service Management, its standards and structure, the ITIL best practice framework, implementing IT Service Management and how to manage the relationship between service providers and customers. Once completed, candidates are able to apply ITSM processes and standards in their every day work, and they have a good understanding of SLAs, BS15000, BS7799, and ITIL policies and procedures.

Gerry Sweeney, Managing Director at Hornbill Systems commented, “As part of Hornbill’s drive to support best practice, we feel it is of paramount importance that all our technical and business process people who are involved with the provision of IT Service Management solutions to our customers are suitably qualified. ITIL has become a significant industry standard so is it important that our people have a thorough understanding of both the ethos and technicalities of this methodology. This underlines our commitment to the education and development of our staff. I am delighted that everyone attained the qualification on the first pass and commend the high level of effort and commitment that this achievement took.”